1 . Scope
This Privacy Policy explains how we collect, use, store, and protect personal data provided by users when accessing or using our website. This Policy applies to all digital processing activities carried out through our website. By accessing or using our services, users acknowledge and accept the terms of this Policy and authorise us to process their personal data for the purposes described herein.
2 . Information Collection and Use of Cookies
When you browse or use our website, we collect necessary information to ensure the proper functioning of our services and to improve the user experience.
Data voluntarily provided by users includes name, address, contact details, email address, payment information, and order-related data.
Data collected automatically includes IP address, browser type, device type, pages viewed, and session duration, collected through analytics tools and cookies.
We use functional and analytical cookies to facilitate navigation, enhance security, and analyse website usage. Users may manage or withdraw their consent at any time through browser settings or the preference management panel available on the website.
3 . Purpose of Data Use and Communication
Personal data collected is processed solely for lawful purposes and in accordance with the principles of transparency and accountability. Primary purposes include order and payment management, communication related to delivery, shipping, and customer support, improvement and optimisation of website functionality, and compliance with applicable legal obligations.
Data is shared only with service providers strictly necessary to perform the requested services, including logistics operators, payment providers, and technical service providers.
4 . Data Retention and Cookie Management
Personal data is retained only for the period necessary to fulfil the purposes for which it was collected or as required by applicable law.
For administrative and legal purposes, order-related data may be retained for up to ten years.
Technical cookies remain active only for the duration of the browsing session, while analytical or preference cookies may be retained for up to twelve months, unless consent is withdrawn earlier.
Users may disable or delete cookies at any time through their browser settings.
5 . User Rights
In accordance with applicable Australian data protection regulations, users have the right to access their personal data, request correction or updates, request deletion, restrict processing, request data portability, object to processing for legitimate reasons, and withdraw consent at any time.
Users also have the right to lodge a complaint with the competent Australian authority.
6 . Legal Basis and Compliance
Personal data is processed on the basis of performing contracts or procedures requested by the user, complying with legal obligations, obtaining explicit user consent for specific purposes, and pursuing the legitimate interests of the business while respecting user rights.
All processing activities are carried out in accordance with this Policy and applicable Australian data protection standards.
7 . Contact Information
Contact address: 35 YATSUCHO VICS BUILDING 605 KANAZAWA-KU YOKOHAMA-SHI KANAGAWA 236-0016 JAPAN
Contact email: shipping@luxegopad.com
Contact phone: +81 (907) 768 39 13
Customer service hours: Monday to Friday, 8:30 am to 4:00 pm (Australian time)
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