About Us
1 . Who We Are
We are a store specialising in furniture and home living products, offering carefully selected items that combine functionality, design, and durability. Our goal is to provide customers with a reliable, clear, and secure shopping experience through a thoughtfully curated product catalogue that meets a wide range of lifestyles and household needs.
We work with qualified suppliers and apply strict quality control processes to ensure that every product meets expectations in terms of durability, aesthetics, and comfort.
2 . Our Mission
Our mission is to make well-designed and functional furniture accessible and suitable for a variety of living spaces. We are committed to enhancing the customer experience from purchase to delivery through transparent information, attentive support, and efficient service.
3 . Our Values and Commitments
Our actions are guided by the following core principles.
Transparency, by providing clear and accurate product and policy information.
Responsibility, by overseeing every step of the order processing workflow.
Quality, by selecting products that meet standards of comfort and durability.
Efficient service, by ensuring timely handling of shipping, returns, and support requests.
These values enable us to build long-term trust with our customers.
4 . What We Offer
Our store offers a range of furniture designed to suit different interior styles.
Practical furniture for everyday home use.
Products that are easy to maintain and suitable for long-term use.
Our product catalogue is regularly updated to provide solutions that meet diverse customer needs.
5 . Customer Experience
We place particular emphasis on every stage of the customer journey.
Providing detailed and transparent information for each product.
Offering personalised assistance when questions arise.
Processing orders within 1 to 3 business days.
Free delivery within Australia.
Returns accepted within 45 days.
Refunds processed within 1 to 3 business days after returned items have been inspected and approved.
Our objective is to deliver a service that is reliable, attentive, and consistent at all times.
6 . Our Commitment to Support
We are always available to assist with any questions regarding orders, delivery, returns, or product information. Each enquiry is handled professionally, with clear and accurate responses provided within the expected timeframe.
7 . Contact Information
Contact address: 35 YATSUCHO VICS BUILDING 605 KANAZAWA-KU YOKOHAMA-SHI KANAGAWA 236-0016 JAPAN
Contact email: shipping@luxegopad.com
Contact phone: +81 (907) 768 39 13
Customer service hours: Monday to Friday, 8:30 am to 4:00 pm (Australian time)